Q1. How do I subscribe?

Ans:  For existing customers, you will first need to top up your account using our payment channels:

• On the Self-Care portal
• On the mobile app (Telecel Play)
• Via *110# on Telecel Cash
• Via *900# on any Telecel number

New customers will need to apply for the service through these channels:

• Apply here
• On Telecel Play
• Any Telecel retail shop nationwide

Q2. What are core plans?

Ans: Core plans are primary offerings which provide the services for your internet connectivity. All broadband accounts must be subscribed to a core plan, which can then be tailored with our supplementary offers.

Q3. What is data sharing?

Ans: Data sharing is a feature that allows you to move data from your broadband account to a Telecel mobile number.

Q4. How do I activate data sharing?

Ans: You’ll first need to link your Telecel mobile number to your account.

•  On the Telecel Play Website — Self-Care portal, select ‘Data sharing’ and follow the prompt.
•  On the mobile app (Telecel Play)
•   Dialling *900# on any Telecel number

Q5. How long is my data valid for?

Ans: All One Family plans are valid for 30 days.

Q6. Can I change plan?

Ans: Yes. You can change your current plan to any of our core plans using these channels:

• On the Self-Care portal.
• On the mobile app (Telecel Play).
• Via *900# on any Telecel number.

Q7. How do I check my data usage?

Ans: You can check your data usage, and other details of your account through our Self Care portal or our mobile app (Telecel Play App)

Q8. Can I subscribe to additional bundles?

Ans: Yes. You can subscribe to our supplementary bundles. You will need an active core plan.