FAQs

Q1: How do I sign up for this service

Ans: Visit your bank and request for forms to link your mobile number to your bank account.

Q2: How long does it take to link number to my bank account?

Ans: 24 hours

Q3: Are there any charges for this service?

Ans: customer pays no fee for receiving funds for this service.

Q4: Is there a limit to how much I can receive from the bank or send to?

Ans: Standard Telecel Cash tier limit rules apply.

Q5: What happens when the funds transferred exceeds my tier limit?

Ans: Transaction will fail.

Q6: How soon will my account be credited when transaction is initiated?

Ans: The recipient’s wallet will be credited instantly.

Q7: Where can I lodge complains?

Ans: Customer can receive support by dialing 100.