Frequently Asked Questions (FAQ) – ECG Bills on Telecel Play Web

1. What is the new feature all about?

Ans: The new feature allows Telecel Play web users to conveniently pay their ECG (Electricity Company of Ghana) bills directly through the Telecel Play web platform.

2. How do I access this feature?

Ans: Simply log in to your Telecel Play web account and navigate to ECG bill payment section.

3. Do I need to register separately for this service?

Ans: No, if you already have a Telecel Play web account, you can start using this feature right away.

4. How do I add my meter details?

Ans: Once logged in, select ECG option to add a new meter and enter your meter details (Meter Number and Account Number).

5. What types of ECG bills can I pay using this feature?

Ans: You can pay both prepaid and post-paid ECG bills through Telecel Play web.

6. Is there a fee for using this service?

Ans: There are no additional charges for using this service. You only need to pay your ECG bill amount.

7. How long does it take for my payment to reflect?

Ans: Payments made through Telecel Play web typically reflect instantly or within a few minutes.

8. Is this feature available on the Telecel Play mobile app?

Ans: Currently, this feature is only available on Telecel Play web. However, stay tuned for updates on the mobile app.

9.  What if I encounter issues while using this service?

Ans: If you face any difficulties or have queries, you can reach out to our customer support team for assistance. Contact details are available on the Telecel Play web platform.

10. Is my payment information secure?

Ans: Yes, Telecel Play web employs robust security measures to ensure the safety of your payment information. Your transactions are encrypted and protected.

11. Are bill payments reversible?

Ans: Unfortunately bill payments are not reversible. Kindly ensure to verify meter details before proceeding to make payment.