Q1. What is the Win Back Campaign?

Ans: The Win Back Campaign is a promotion for FBB customers who haven’t used their broadband service for at least 3 months. Customers will get to enjoy up to 300% bonus for 3 subscriptions when they subscribe to a core bundle.

Q2. Who is eligible for the Win Back Offer?

Ans: Existing customers who haven’t used our broadband service for 3 months or more are eligible for this offer.

Q3. How can I subscribe to this offer?

Ans: You can subscribe to this offer using any of our channels below:

• Dial *900# on a Telecel mobile number, select your broadband account, and choose option 1 – ‘Fixed Broadband’, then option 1 – ‘buy bundle’ and follow through with the prompt.
• Visit https://play.telecel.com.gh
• Download Telecel Play app to subscribe.
• Visit any Telecel retail shop nationwide.

Q4. Are all broadband plans eligible for this offer?

Ans: All core plans except Browser, Non-Expiry, and Flexi plans are eligible for this offer.

Q5. How long is this offer valid for?

Ans: You can enjoy this offer for a maximum of 3 subscriptions.

Q6. Does the bonus I get depend on the package I subscribe to?

Ans: Yes. The table below shows the bonus allocated to the plan you subscribe to.

Plan Name	Price – GHs	Allocation – Gb	Bonus%	Bonus – Gb	Total Allocation – Gb
One Family Small	180	47	100%	47	94
Streamer	220	80	100%	80	160
Webmaster	270	104	100%	104	208
One Family Meduim	330	210	200%	420	630
Downloader	410	290	200%	580	870
One Family Large	550	475	300%	1,425	1,900
Office	680	621	300%	1,863	2,484
One Family Extra Large	1,045	1,035	300%	3,105	4,140

Q7. How long is the bonus data valid for?

Ans: The bonus data is valid for 30 days and will run at the same time as your core data.

Q8. Will the bonus data take priority over my core data?

Ans: Yes, the bonus data will take priority over your core data.

Q9. How do I check the balance of my bonus data?

Ans: Dial *900# on a Telecel mobile number, select your broadband account, and choose option 1 – ‘Fixed Broadband’, then option 5 – ‘check account balance’ and follow through with the prompt.

Q10. How do I get the bonus data?

Ans: You will receive the bonus data automatically and within 3 hours.

Q11. Does the bonus data rollover?

Ans: No, the bonus data does not rollover.

Q12. Can the bonus data be moved to a mobile number?

Ans: No, the bonus data cannot be moved to any mobile number.