Frequently Asked Questions – Ghana Water Bill Payment Service

1. What is the Ghana Water Bill Payment service?

The Ghana Water Bill Payment service is a new solution by Telecel Ghana that allows customers to easily pay their Ghana Water bills online through the Telecel Play Web platform – https://bit.ly/TelecelPlayWeb

1. How do I pay my Ghana Water bill using Telecel Play Web? 

To pay your Ghana Water bill using Telecel Play Web:

– Log into the Telecel Play Web platform

– Select the “Ghana Water Bill Payment” option

– Enter your Ghana Water customer number

– Your account details, including the name of the meter and outstanding bill amount, will be displayed

– Enter your bill payment amount and Telecel Cash number

– A prompt will be sent to your Telecel Cash number for approval

– Once approved, the payment is processed, and a receipt will be generated

 

1. Can I use any mobile money number to pay my Ghana Water bill?

No, only Telecel Cash numbers can be used to pay your Ghana Water bill through this service

1. Can I pay the Ghana Water bill for others?

Yes, simply enter the Customer Number and check details before proceeding to payment

1. What information must I provide to pay my Ghana Water bill? 

You must provide your Ghana Water customer number and Telecel Cash number

1. What happens after I approve the payment?

After you approve the payment on your Telecel Cash number, the payment will be processed, and a receipt will be generated as proof of payment. A confirmation message from Telecel Cash will be sent to the user’s number

1. How will I know that my payment was successful?

Once your payment is successfully processed, a receipt will be generated and displayed on the Telecel Play Web platform. A confirmation message from Telecel Cash will be sent to                   the user’s number

1. Can I make partial payments on my Ghana Water bill? 

Yes, the system displays the outstanding bill amount, but the user can make a partial payment

1. What should I do if my payment fails?

If your payment fails, please try the process again. If the issue persists, contact Telecel Ghana customer support for assistance on TERI https://bit.ly/TERiWhatsApp

1. Is there a fee for using the Ghana Water Bill Payment service on Telecel Play Web?

Yes, a service charge of 0.50 pesewas is applied during payment

1. How can I access the receipt after payment?

The receipt is automatically generated and displayed on the Telecel Play Web platform after your payment is successful. You can download or print the receipt for your records