FAQs

Q1: How do I sign up for Telecel Cash so I can receive money from abroad?

Ans: Having a Telecel Cash wallet automatically qualifies you to receive money from abroad. No special sign-up is required. Visit a Telecel retail shop or use the self-service to register for a Telecel Cash wallet by dialling *110# to follow the prompts.

Q2: How can family and friends send me money from abroad to my Telecel Cash wallet?

Ans: Simply ask them to sign-up for any of our partner services (i.e.; Remitly, WorldRemit, Thunes etc.). Let them select how they want you to receive the money (e.g. mobile money) and then enter your Telecel number, the amount and press send and the money will reflect in you wallets in seconds.

Q3: What currency options are available when receiving funds?

Ans: You can only receive your funds in Ghana cedis.

Q4: Do I have to pay to receive remittances to my Telecel Cash wallet?

Ans: No, money transfer is free of any charge. You receive the exact amount that was sent.

Q5: What are some of the benefits of receiving remittances to my Telecel Cash wallet?

Ans: It is convenient and fast. You may also win airtime and data bundle.