Red Loyalty For Business Programme Terms And Conditions
- INTRODUCTION
1.1 PURPOSE
The Red Loyalty for Business Programme (“Programme”) is designed to reward business
customers (“Company” and its “Employees”) for their continued engagement with our
products and services.1.2 PROGRAMME OVERVIEW
The Programme allows Companies, including Business Decision Makers or Owners, and
their Employees to accumulate points based on their spending on Telecel services.
These points can be redeemed for various rewards, such as voice and data
allocations, discounts on tickets for specific facilities, devices, and the ability to offset
their bills. - ELIGIBILITY
2.1 GENERAL ELIGIBILITY
To participate in the Programme, customers must meet the following criteria:
• The business must have been a Telecel Business customer for at least 18 months.
• The business must not have any outstanding debt exceeding 60 days to be
eligible for redeeming rewards. - POINT ACCUMULATION
3.1 POINT ASSIGNMENT
Points are the currency of the Programme, earned based on eligible spending by the
Company or its Employees, and are redeemable for rewards as outlined in these
Terms:
• Company: Points are accumulated based on the total spend on products and
services by the Customer as per following:
1. Fixed Data Services (Dedicated Internet, Leased Lines, International
Private Leased/ Global Leased Lines)
2. Fixed Broadband
3. Fixed Voice and Integrated Services Digital Service (ISDN)
4. Colocation services
5. Short Codes – Voice, SMS and USSD
6. Toll Free Services
• Mobility Services: For mobility services, the total spend is divided equally
between the Company and its Employees who are using the lines.
C2 General
• One-time charges, such as installation fees, are not considered.
• Roaming, IDD, and messaging services are considered.
3.2 POINT CONVERSION
• Every GHS 1 spent translates into 10 points.
• For every 10 points accumulated, GHS 0.012 in value is earned towards
redemption.Spend Point Accumulation GHS 1 10 points GHS 2 20 points GHS 5 50 points GHS 10 100 points GHS 20 200 points GHS 50 500 points - REDEMPTION OF POINTS
4.1 REDEMPTION CHANNELS
Customers can redeem points through the following channels:
• Telecel Play App
• Telecel Play Web
4.2 REDEMPTION OPTIONS
• Voice or Data Redemption: Points can be redeemed for a selection of voice or
data allocations.
• Entertainment Redemption: Points can be redeemed for discounted tickets,
applicable at various locations such as movie theatres and select recreational
venues.
• Device Redemption: Points can be redeemed for a range of devices, based
on the total points accumulated.
• Bill Payment Redemption: Points can be used to reduce a portion of the current
bill. - DELEGATES AND RESPONSIBILITIES
5.1 DELEGATES’ ROLE
A Delegate is an individual authorized by the Company to access the Programme and manage the company’s loyalty points and rewards. Delegates must comply with all rules and regulations of the Programme. Delegates are responsible for any actions taken on the platform, including point redemption. Delegates must keep login credentials confidential. Any breach of security must be reported immediately to Telecel. Telecel will not be responsible for any losses arising from unauthorized access by Delegates.5.2 AUTHORIZATION AND ACCOUNTABILITY
Delegates are authorized by the Company and are expected to act in the best interest of the business. The Company is responsible for ensuring that Delegates understand and comply with the Terms and Conditions of the Programme.5.3 SECURITY MEASURES
To ensure security, Delegates must use a Customer Code and undergo OTP verification to access the loyalty platform. The Company is responsible for maintaining the confidentiality of these codes and any resulting transactions. - ACCESSING AND REDEEMING POINTS
6.1 DESIGNATED CONTACTS
• Each business is assigned two designated contacts, referred to as business delegates, who are authorized by the company to manage and redeem loyalty points on behalf of the business.
• The designated contacts are based on the details provided by the company during the sign-up for a business product or service.6.2 REGISTRATION REQUIREMENTS
• To manage and redeem points, designated contacts must register on the Telecel Play platform using a valid Telecel mobile number. This registration ensures that the points management process is correctly linked to the appropriate account.6.3 ROLE AND ACCOUNTABILITY OF DELEGATES
• Delegates are responsible for overseeing the management and redemption of the company’s loyalty points and rewards.
• Delegates must adhere to all rules and regulations of the Programme and expected to act in the best interest of the company.
• The company is responsible for ensuring that delegates understand and comply with the Programme’s Terms and Conditions.
6.4 SECURITY MEASURES
• Delegates must maintain the confidentiality of their login credentials.
• Delegates are required to use a Customer Code and undergo OTP verification to access the loyalty platform.
• Any breach of security must be reported immediately to Telecel.
• The company is responsible for safeguarding these credentials and any resulting transactions.
• Telecel is not liable for any losses arising from unauthorized access by Delegates.6.5 EXISTING CUSTOMERS
• For delegates already enrolled in Telecel Business using their Telecel mobile number, the Telecel Play app will display separate tabs for managing points.
• These tabs will differentiate between points accrued under the Red Loyalty for Business Programme and those accumulated under the Red Loyalty for personal use.6.6 POINTS MANAGEMENT
• Delegates should regularly review point balances and available redemption options to maximize the benefits of the Red Loyalty for Business Programme.
• Points can be redeemed for various rewards, including voice and data allocations, discounted entertainment tickets, devices, and bill payments. - COMPUTATION AND VALIDITY OF POINTS
7.1 POINT VALIDITY
Points are valid for a 12-month rolling period after which they expire. For example, points earned in January 2024 will expire at the end of January 2025 if not used.7.2 POINT ACCUMULATION LIMIT
There is no cap on the number of points that can be accumulated. Customers are encouraged to accumulate as many points as possible based on their spending. - GENERAL RULES AND CONDITIONS
8.1 PROGRAMME MODIFICATION
Telecel reserves the right to modify, suspend, or terminate the Programme at any time. Any changes to the Programme will be communicated to customers through the
appropriate channels.8.2 FRAUDULENT ACTIVITY
Any fraudulent activity or misuse of the Programme will result in immediate disqualification and forfeiture of all accumulated points. Telecel reserves the right to take legal action against any customer found engaging in fraudulent activities.8.3 LIMITATION OF LIABILITY
Telecel shall not be liable for any indirect, incidental, or consequential damages arising from participation in the Programme. This includes, but is not limited to, the loss of points due to system errors or delays.8.4 GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Ghana.8.5 CONTACT INFORMATION
For any inquiries or concerns regarding the Programme, customers can contact Telecel’s customer service through the Telecel Play App or by calling our dedicated business support line.Acknowledgment
By subscribing to the use of this Programme, the Subscriber is deemed to have consented to and agreed to these Terms and Conditions and be bound accordingly.
All Subscribers warrant that they have read carefully and fully understood these Terms and Conditions. These terms are in addition to the standard terms and conditions of
Ghana Telecommunications Company Limited (Telecel Ghana), which can be found on our website (www.Telecel.com.gh)