SOS Terms and Conditions

SOS Services – Terms and Conditions

By using this Product, you are deemed to have read and agreed to the terms and conditions. The following terminology applies to these Terms and Conditions:

“Party” and “Parties” refer to either the Subscriber or TELECEL and both the Subscriber and TELECEL, respectively.

“Subscriber”, “You” and “Your” refers to you, the person participating in this service and accepting TELECEL’s Terms and Conditions.

“TELECEL”, “We” and “Us”, refers to Ghana Telecommunications Company Limited (Telecel).

“TELECEL SOS CREDIT” refers to this Product, which allows eligible prepaid Subscribers to access airtime on credit when their airtime balance is low or out of balance.

Any use of the above terminology or other words in the singular, plural, capitalization is taken as interchangeable and therefore referring to same. Any reference to natural persons includes legal persons and vice-versa and references to any gender include reference to the other gender and vice-versa.

The following terms and conditions refer to the offer, acceptance, and consideration necessary for the Subscriber to participate in the use of the TELECEL’s SOS CREDIT:

TELECEL’s SOS CREDIT will be available to eligible Prepaid Subscribers only.

Eligibility criteria for TELECEL’s SOS CREDIT include but is not limited to the following:

• • SIM must be prepaid.
  • SIM must be registered and.
  • SIM must be on the network for at least 180 days.
  • SIM must have recharged at least once in a 60-day period.
  • Subscriber’s main account balance reaches a certain threshold.
  • TELECEL’s consideration of subscriber’s average monthly spend.

TELECEL’s SOS CREDIT can be accessed via the following channels:

• • USSD code by dialling *505#
  • SMS by sending keywords to 505.
  • Subscribers can also receive an invitation via SMS, IVR or USSD to access the service when they are trying to make a call, sending an SMS, or purchasing a bundle but have insufficient airtime.

Different credit bands are available to different subscribers, depending on the subscriber’s profile (tenure on the network, spend frequency, etc). Available credit bands include:

SOS Credit Advance Denominations	SOS Credit Advance Denominations
GHs 0.5	GHs 15
GHs 1	GHs 20
GHs 2	GHs 25
GHs 3	GHs 30
GHs 4	GHs 35
GHs 5	GHs 40
GHs 8	GHs 45
GHs 10	GHs 50
GHs 12

Other SOS CREDIT airtime denominations can be introduced and/or existing denominations withdrawn as the need arises without prior notice to Subscribers.

SOS CREDIT airtime will be added to a customer’s primary airtime balance after successful requests.

A service charge of 10% of the requested airtime is charged per successful request.

Telecel has introduced the mini call which is a voice loan bundle which is offered to selected customers who are not eligible for SOS to complete in-session call when the run out of airtime.

These mini call offers range from GHs 0.075 to GHs 0.30 and can be used to call all networks.

Below are details of the offer:

System Name	Price (GHs)	All networks
SOS Mini 30sec	0.075	30 Secs
SOS Mini 1min	0.15	1 min
SOS Mini 2 mins	0.30	2 mins

SOS CREDIT airtime can be used for all chargeable activities on the TELECEL network including but not limited to the following:

• • Voice calls
  • SMS
  • Prepaid Data Bundles

A Subscriber must recharge her/his account via any of the available physicals, logical, or virtual recharge channels to pay back the SOS CREDIT airtime borrowed. The amount borrowed is first deducted from the recharge amount and the balance, if any, will then be credited to the Subscriber’s main account.

In cases where the recharge amount is less than the outstanding SOS CREDIT amount, the total amount recharged will be deducted and the subsequent recharges will be used to recover whatever is outstanding until the loan is fully recovered.

When a Subscriber exhausts her/his SOS CREDIT Total Credit Limit (TCL), the Subscriber will not be able to make chargeable calls or perform any other chargeable activity until the credit advanced to her/him is paid back in full by recharging her/his account.

However, a Subscriber will still be able to call Customer Care or any other toll-free number when s/he exhausts her/his SOS CREDIT airtime. Customers with existing bundles will also be able to make calls, browse or send SMS if the respective bundle allocations for these services.

A Subscriber will still be able to receive calls when s/he exhausts her/his SOS CREDIT airtime.

A Subscriber must pay back the full amount of airtime borrowed even if the airtime has not been used at all.

In the event a subscriber who owes SOS CREDIT attempts to purchase a bundle, the bundle benefits shall not be received, however, the cost of the bundle minus the amount owed shall be credited to the account of the subscriber. This will apply for both cases where bundles are purchased using airtime as payment option and where the customer selects Telecel Cash as a payment option.

In the event, a Subscriber owes SOS CREDIT, and another Subscriber intends to bundle or send airtime to the owing Subscriber, the amount owed shall be deducted and the remaining amount credited to the owing Subscriber. In the event of a bundle being sent by someone, the bundle benefits shall not be received, however, the cost of the bundle minus the amount owed shall be credited to the account of the owing Subscriber. You agree that a notice of this deduction shall be sent to the sender of the bundle.

There is no limitation on the number of times a Subscriber can borrow SOS CREDIT airtime, as long as s/he meets all other eligibility criteria and is within his/her credit limit.

By applying for an SOS account, you expressly consent to the collection and use of your Personal Information as set out below.

What information do we collect and why.

When you apply for a TELECEL SOS CREDIT, you agree that we may collect certain information about you to assess if we can offer the TELECEL SOS CREDIT to you. This includes your mobile phone number, your name and surname, date of birth, identity or passport number, and all information about your TELECEL Cash Account and how you use it (“Personal Information”).

Mandatory collection.

The collection of your Personal Information is mandatory (compulsory). This means that for you to receive a TELECEL SOS CREDIT from us, you need to agree to share your Personal Information with us and certain third parties.

What happens if we don’t get your Personal Information?

If we do not receive your Personal Information, we cannot offer you a TELECEL SOS CREDIT. This is why you must agree to allow us access to your Personal Information.

Sharing your Personal Information with TELECEL when you apply for a TELECEL SOS CREDIT, you agree that we may also share certain Personal Information about you to third parties for profiling and regulatory purposes and to assess if we can offer a TELECEL SOS CREDIT to you.

Sharing your Personal Information with third parties. As far as the law allows, by accepting these Product Terms you expressly consent and authorize the Provider to share your Personal Information with any:

• • local or international law enforcement or competent regulatory or government agency to help prevent, detect, investigate or prosecute criminal activities or fraud;
  • other third party authorized under applicable laws;
  • another third party that is needed to provide the TELECEL SOS CREDIT, and
  • Credit Reference Bureau to (amongst others) conducting credit checks or reporting to the Credit Reference Bureau as may be market custom or required by law.

How long we keep your Personal Information.

• • We will keep your Personal Information for as long as needed to keep giving you access to our services and to give you access to our products.

Right to correct Personal Information.

• • You may have access to the information we and every third party has about you and ask to correct incorrect information. There may be a reasonable cost involved in exercising this right which may change.

Right to be forgotten.

• • You have the right to ask us to delete all your Personal Information, but then we will not be able to give you access to any further products.

Security safeguards.

• • We will use adequate and comprehensive security safeguards to prevent any unauthorized use or access to your Personal Information.

The Subscriber’s attention is specifically drawn to the provisions of these conditions which limit the liability of TELECEL:

• • Except as expressly set out in these Terms and Conditions, all warranties, and representations, whether express or implied, and whether arising in contract or under common law or by statute are excluded to the fullest extent permissible by law.

• • Telecel accepts no responsibility whatsoever for and without limitation, any error, omission, interruption, defect, delay in operation or transmission, communications line failure when it is not under its direct control.
  • In no event shall TELECEL or any officer, staff, or employee of TELECEL be liable for any direct, indirect, special, exemplary, punitive, incidental, or consequential damages of any kind, whether based in contract, tort or otherwise, which arise out of or are in any way connected with TELECEL SOS CREDIT or its terms.
  • You acknowledge and agree that TELECEL reserves the right to revise these terms and conditions at any time for any reason and reserves the right to make changes at any time, without notice of obligation, to any of the information and materials contained under these terms and conditions. You further acknowledge and agree that by use of this product, you will be bound by any such revisions to the TELECEL SOS CREDIT, and that TELECEL has encouraged you to periodically visit its website (https://Telecel.com.gh ) to review these terms and conditions.
  • TELECEL reserves the right to amend or cancel the terms of this service or to withdraw the service entirely without notice.

It is acknowledged that all TELECEL services including TELECEL SOS CREDIT are provided subject to the TELECEL Consumer Code of Practice.

These TELECEL services only apply as far as the law allows.

By accepting the TELECEL services, you agree that TELECEL may transfer (cede or assign) all its rights or obligations in these TELECEL services to any third party without your further consent.

In the event of any dispute regarding the interpretation of the Terms and Conditions, conduct, results, and all other matters relating to the Promotion, the decision of Telecel shall be final and without appeal.

If a duly appointed arbitrator, court, or administrative body (with jurisdiction) finds any provision of these Terms and Conditions invalid or unenforceable, this will not affect the rest of the provisions.