TELECEL SIP CONNECT FAQs
- Who is Telecel’s SIP Connect for?
It’s ideal for businesses that already have an IP PBX (their own in-house phone system) and want a more cost-effective, scalable, and secure way to make and receive calls over the internet instead of traditional copper lines. - What is a SIP Connect and why should I care?
A SIP Connect is like a virtual phone line that runs over your internet connection instead of a physical cable. It allows your business phone system to connect to the telephone network for local, mobile, and international calls — often at lower cost and with more flexibility. - How does Telecel’s SIP Connect work?
Your PBX connects to Telecel’s secure voice network through your internet link. We handle the call routing, quality, and security, so you can make and receive calls just like on a traditional phone line — but without the physical wiring. - Can my current PBX work with Telecel’s SIP Connect?
Yes — if your PBX supports SIP (Session Initiation Protocol, the standard language for internet calls). We support popular brands like Grandstream, 3CX, Cisco, Avaya, and FreePBX. - What are the main benefits over traditional phone lines?
Lower monthly costs, no need to install physical lines, the ability to quickly add or remove lines (called “channels”), and access to modern calling features with other apps. - Can multiple offices share the same SIP Connect?
Yes — your head office, branch offices, and even remote staff can all connect to the same PBX using our SIP Trunk, so everyone’s on the same system. - Why choose Telecel’s SIP Connect over other providers?
We combine the reach and reliability of Telecel’s network with enterprise-grade call quality, robust security, and broad compatibility with PBX systems. - How fast can I add or remove lines?
Instantly. If your call volumes change — for example, during seasonal peaks — you can scale channels up or down without waiting for a technician. - Is it secure for sensitive calls?
Yes — we encrypt voice traffic so that calls are protected from eavesdropping or interception. - Can it integrate with Microsoft Teams, Zoom, or similar platforms?
Yes — our SIP Connect can connect directly to popular unified communication platforms, so you can make and receive calls in the same app you use for meetings and chat. - What happens if my internet goes down?
We can set up failover routing so incoming calls automatically go to mobile numbers or another location until your internet is restored. - Do I need a static IP address?
Yes — a static IP ensures your PBX is always reachable and that calls are routed securely and correctly. - What call types can I make?
You can make local calls, mobile calls, calls to other Telecel numbers (on-net), calls to other networks (off-net), and international calls. - Can I keep traditional lines as well?
Yes — this hybrid setup is useful if you want a backup connection or need time to transition fully to SIP Connect. - How many calls can I have at once?
That depends on the number of channels you purchase — each channel supports one concurrent call. Telecel can provide anywhere from a few channels to hundreds, based on your needs. - Do I need new cabling?
No — the SIP Connect works over your existing data network, although we recommend configuring Quality of Service (QoS) on your internet link so voice calls are prioritised for best sound quality.
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