Tower Colocation FAQs

1. What colocation services does Telecel Ghana offer?

Telecel Ghana lets you place your equipment on their towers so you can expand coverage faster. You get reliable power, stable connectivity, secured infrastructure, and round-the-clock support.

 

2. What types of sites can I colocate on?

Primarily tower sites across the country. Depending on your needs, some rooftop or indoor solutions may also be available.

 

3. Why should I colocate instead of building my own tower?

It’s faster, cheaper, and far less stressful. You save on CapEx, avoid lengthy permits and construction delays, and tap into Telecel’s reliable power and nationwide fibre backbone.

 

4. Which areas in Ghana does Telecel cover?

Telecel has nationwide tower coverage and the widest fibre network in Ghana. Chances are there’s a site available wherever you need one.

 

5. Who usually uses Telecel’s tower colocation?

ISPs, MNOs, broadcasters, radio operators, and businesses that need stable wireless or broadcast coverage.

 

6. What technical details do I need to provide to request a slot?

We have support for equipment you bring. We only need the details of your request, ideally captured in a specifications sheet.

 

7. How does Telecel ensure uptime and reliability?

Their sites run on high-availability power, backed by a strong fibre network. They also have 24/7 monitoring and support through their Enterprise NOC.

 

8. What if there’s no existing tower where I need one?

Telecel can provide sites within proximity to most locations; kindly express your concerns via our email address (TBSTowerCo@telecel.com.gh) and we would be happy to assist with your concern.

 

9. What power options are available for my equipment?

Standard commercial power with backup systems is provided. Power allocation depends on your equipment consumption and is confirmed during the application process.

 

10. Can I install my own equipment?

Installations usually need to be done by approved or certified contractors to ensure safety and compliance. In the process of getting your service completed, kindly provide the necessary documents for deployment.

 

11. How do I apply for colocation or request a site survey?

You can contact Telecel Business through our call centre or email. We will arrange the survey and guide you through the process.

Alternatively, please provide your details on the form listed on our site and we will reach out to you as soon as possible.

 

12. How long does it take to go live once I apply?

Timelines vary, but generally depend on technical review, approvals, site readiness, and installation. Telecel will share a clear timeline once your request is assessed.

 

13. How are colocation fees structured?

Fees are typically based on the tower location, space required, power usage, and equipment type. Telecel will provide a pricing breakdown.

 

14. Are there additional costs?

There may be additional charges for things like extra mounting equipment, depending on what your setup requires.

 

15. What SLAs or response times does Telecel offer?

Telecel provides 24/7 support with defined response times for faults and emergencies. Exact SLAs are shared during onboarding.

 

16. How do I contact you?

Kindy reach us via TBSTowerCo@telecel.com.gh for any clarification or enquiry.