Question 1. What is Made4Me?
Ans: Made4Me also known as M4M, is a suite of personalized voice, data or combo offers available on *530# and on the Telecel Play app created to suit a customer’s usage needs.

Question 2. How can I subscribe to the offer?
Ans: Through the Telecel Play app or by dialling *530# on your Telecel consumer prepaid number.

Question 3. Do Made4Me offer auto-renew upon expiry?
Ans: No, they do not. A subscriber has to dial the shortcode *530# or access their preferred offer through the Telecel Play app to purchase the bundle again if available.

Question 4. Will Made4Me replace my existing offer?
Ans: No, Made4Me offers will co-exist with any existing product(s) on the customer’s account.

Question 5. If I have a bundle and I buy a Made4Me offer, which one will I use first?
Ans: Your M4M bundle will be used first. However, time-based bundles such as night and hourly bundles will have usage priority if a customer subscribe to those bundles while having an active M4M bundle.

Question 6. I tried to subscribe but it was not successful.
Ans: The following reasons could result to unsuccessful subscription.
1. Ineligible profile: Customer is not a consumer mobile prepaid customer.
2. Insufficient airtime or Telecel Cash wallet.
3. System downtime.

Question 7: I dialled *530# but I am told I am not eligible.
Ans: You may be a post-paid or hybrid customer. Made4Me offers are limited to only consumer mobile prepaid customers and select hybrid customers. However, if you are a prepaid customer and receive ineligible feedback, please call the Telecel customer care centre on 100 for assistance.

Question 8: I tried subscribing to an offer. My balance was deducted but I have not received any success notification.
Ans: Success notifications may be delayed or fail due to system error. Kindly Dial *126# to check your bundle balance.

Question 9: What payment options are available on the menu?
Ans: Customers can buy M4M offer with their primary airtime or through Telecel Cash wallet.

Question 10. Why can’t I see the offer I bought previously or the offers seen by others?
Ans: The *530# menu is dynamic, meaning the available bundles can change regularly due to factors like promotions, the customer’s location (region), and their usage or spending habits.