Telecel Women in Business Terms and Conditions

1. Overview

Telecel Women in Business (hereinafter referred to as “WIB”) is comprehensive value proposition by Telecel Ghana, designed for female-led businesses, particularly small and medium scale enterprises (SMEs) in Ghana. This initiative brings together, comprehensive suite of services that benefit all small business, whilst addressing key challenges faced by SMEs

2. Eligibility Criteria

To participate in the WIB initiative, businesses must meet the following criteria:

• Ownership: The business must be female-owned or partially owned by a woman. For sole proprietorships, the owner must be a woman. For partnerships and limited liabilities, there must be a female representative.
• Legal Documentation: The business must have a valid Business Incorporation document, Form 3 document, and be a registered taxpayer with a Tax Identification Number.

• Telecel Registration: The business must be registered as a Telecel customer. New customers must sign up for Telecel services.

• Subscription: The business must have a Business Subscription of at least GHS 200.00, excluding one-time payments and non-recurring charges.

• Identification: The owner or WIB representative must have a valid identification which will be matched with the business registration

3. Proposition and Features

WIB is structured around six pillars, each addressing specific business needs:

• Reach
  • Digital Tools: Access to website services provided for free by Telecel, contingent on maintaining a six (6) month subscription to WIB. Maintenance services are offered at competitive rates. Access is granted through an RSVP form.
• WIB Marketplace: Access to regional cashless bazaars and festivals, designed to connect local businesses with their communities. Registration is required for each event.
• Digital Marketplace: Opportunity to sell products and services to a wider market via Telecel Play.
• Empower
  • Empire She Built: Webinar sessions with influential women from various industries, discussing their journeys to success. These sessions include audience participation for questions and knowledge sharing.
• She Speaks: Short episodes featuring influential women sharing bite-sized wisdom and insights.
• Accelerate
  • Pitch-a-thon: In partnership with the McDan Foundation, WIB participants have the chance to secure spots on the McDan Entrepreneurship Challenge. This show provides training, mentorship, and prize packages from Telecel and McDan Enterprises, along with significant business exposure. Access is provided through a registration form.

• Loans:

ABSA Bank Loans: Absa Bank offers SME Loans at an agreed interest rate to WIB participants, with loans up to GHS 1,000,000.00. Absa also facilitates the creation of savings accounts with assigned relationship managers. Access is provided through a registration form.

Fido Digi Loans: Fido offers business loans, available through the Fido mobile application at reduced interest rates. Loan applications are triggered from a redirect on the WIB platform.

McDan Loan Packages: McDan Enterprises offers loans to WIB participants, providing a great avenue for business growth. Access is provided through a registration form.

• Engage
  • Women 100 Power Lunch: An annual lunch event for 100 influential women to network, dine, and celebrate women empowerment. Access is provided through a registration form.
  • WIB Sponsored Events: Throughout the year, events are organized for women-led businesses and professionals to connect and network. Access is provided through a registration form.

       3.5 Reward

• • Red Loyalty: WIB participants are entitled to an enhanced version of the Red Loyalty Package. For every point accumulated on their spend, participants earn 50% more, which can be used for data and airtime packages, Telecel Business bill payments, and recreational activities. Business accounts need to be Red Loyalty subscribers to enjoy these benefits (See Appendix for Red Loyalty Ts & Cs)

 4. Data Privacy

Telecel is committed to protecting the privacy and security of participants’ personal data. The following outlines our data privacy practices:

• Data Collection

What information we collect and why; we collect basic information about WIB applicants. This includes but is not limited to names, contact information, business details, and identification numbers for the purpose of verifying eligibility and providing services.

Mandatory collection. The collection of your Personal Information is mandatory (compulsory). This means that for you to participate in the programme, you agree to sharing your Personal Information with us and certain third parties. This includes but is not limited to names, contact information, business details, and identification number.

• Data Usage: Personal data is used to manage participation in the WIB initiative, including communication, service provision, and support.
• Data Sharing: We may share basic personal data with third parties as a referral. Any additional information provided directly to third parties is not our responsibility, and we are not liable for its use.
• Data Security: We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction.

• Data Retention: Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

• Processing/Information Flows:
  • Onboarding: New customers sign up via the web application, providing their names, email addresses, and phone details. To have their account approved, they further provide their Ghana Card, business registration, and Form 3 document.
  • Accessing Services: Customers can access services from Fido Micro Credit, Absa Bank, and Hollard Insurance through referral links or forms. Data collection by third parties starts once the customer engages with them. Telecel is not liable for any issues arising from these engagements

5. General Rules and Conditions

5.1. Programme Modification

Telecel reserves the right to modify, suspend, or terminate the Programme at any time.

5.2 Fraudulent Activity

Any fraudulent activity or misuse of the Programme will result in immediate disqualification and forfeiture of all benefits. Telecel reserves the right to take legal action against any customer found engaging in fraudulent activities.

5.3 Limitation of Liability

Telecel shall not be liable for any indirect, incidental, or consequential damages arising from participation in the Programme or related to your application for or your use of any of the services under this programme.

5.4 Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Ghana.

5.5 Contact Information

For any inquiries or concerns regarding the Programme, customers can contact Telecel’s customer service through the Telecel Play App or by calling our dedicated business support line (080010000)

• Legal Disclaimers
  • Referral Services: For loans and other services, Telecel is simply referring customers to third parties. We have no liability in the event of default or any other situation. Under no circumstance will Telecel be a guarantor for any party involved. Businesses should conduct their own due diligence with third parties for loans or any referral services.
  • Additional Legal Circumstances: Telecel will have no liability in case of any legal issues arising from the use of third-party services, including but not limited to financial losses, data breaches, or contractual disputes.

Acknowledgment

By subscribing to the use of this Programme, the Subscriber is deemed to have consented to and agreed to these Terms and Conditions and be bound accordingly. All Subscribers warrant that they have read carefully and fully understood these Terms and Conditions.

These terms are in addition to the standard terms and conditions of Ghana Telecommunications Company Limited (Telecel Ghana), which can be found on our website (www.Telecel.com.gh).

RED Loyalty For Business

INTRODUCTION
1.1 PURPOSE
The Red Loyalty for Business Programme (“Programme”) is designed to reward business
customers (“Company” and its “Employees”) for their continued patronage of our postpaid
products and services.

1.2 PROGRAMME OVERVIEW
The Program allows Companies, including Business Decision Makers or Owners, and
their Employees to accumulate points based on their spending on Telecel services.
These points can be redeemed for various rewards, such as voice and data
allocations, discounts on tickets for specific facilities, devices, and the ability to offset
their bills.

ELIGIBILITY
2.1 GENERAL ELIGIBILITY
To participate in the Program, customers must meet the following criteria:
• The business must have been a Telecel Business customer for at least 18 months.
• The business must not have any outstanding debt exceeding 60 days to be
eligible for redeeming rewards.

POINT ACCUMULATION
3.1 POINT ASSIGNMENT
Points are the currency of the Program, earned based on eligible spending by the
Company or its Employees, and are redeemable for rewards as outlined in these
Terms:
• Company: Points are accumulated based on the total spend on products and
services by the Customer as per following:
1. Fixed Data Services (Dedicated Internet, Leased Lines, International
Private Leased/ Global Leased Lines)
2. Fixed Broadband
3. Fixed Voice and Integrated Services Digital Service (ISDN)
4. Colocation services
5. Short Codes – Voice, SMS and USSD
6. Toll Free Services
• Mobility Services: For mobility services, the total spend is divided equally
between the Company and its Employees who are using the lines.
• One-time charges, such as installation fees, are not considered.
• Roaming, IDD, and messaging services are considered.
3.2 POINT CONVERSION
• Every GHS 1 spent translates into 10 points.
• For every 10 points accumulated, GHS 0.012 in value is earned towards
redemption.

 

Spend	Point Accumulation
GHS 1	10 points
GHS 2	20 points
GHS 5	50 points
GHS 10	100 points
GHS 20	200 points
GHS 50	500 points

 

REDEMPTION OF POINTS
4.1 REDEMPTION CHANNELS
Customers can redeem points through the following channels:
• Telecel Play App
• Telecel Play Web
4.2 REDEMPTION OPTIONS
• Voice or Data Redemption: Points can be redeemed for a selection of voice or
data allocations.
• Entertainment Redemption: Points can be redeemed for discounted tickets,
applicable at various locations such as movie theatres and select recreational
venues.
• Device Redemption: Points can be redeemed for a range of devices, based
on the total points accumulated.
• Bill Payment Redemption: Points can be used to reduce a portion of the current
bill.

DELEGATES AND RESPONSIBILITIES
5.1 DELEGATES’ ROLE
A Delegate is an individual authorized by the Company to access the Programme and manage the company’s loyalty points and rewards. Delegates must comply with all rules and regulations of the Programme. Delegates are responsible for any actions taken on the platform, including point redemption. Delegates must keep login credentials confidential. Any breach of security must be reported immediately to Telecel. Telecel will not be responsible for any losses arising from unauthorized access by Delegates.

5.2 AUTHORIZATION AND ACCOUNTABILITY
Delegates are authorized by the Company and are expected to act in the best interest of the business. The Company is responsible for ensuring that Delegates understand and comply with the Terms and Conditions of the Programme.

5.3 SECURITY MEASURES
To ensure security, Delegates must use a Customer Code and undergo OTP verification to access the loyalty platform. The Company is responsible for maintaining the confidentiality of these codes and any resulting transactions.

ACCESSING AND REDEEMING POINTS

6.1 DESIGNATED CONTACTS
• Each business is assigned two designated contacts, referred to as business delegates, who are authorized by the company to manage and redeem loyalty points on behalf of the                 business.
• The designated contacts are based on the details provided by the company during the sign-up for a business product or service.

6.2 REGISTRATION REQUIREMENTS
• To manage and redeem points, designated contacts must register on the Telecel Play platform using a valid Telecel mobile number. This registration ensures that the points management process is correctly linked to the appropriate account.

6.3 ROLE AND ACCOUNTABILITY OF DELEGATES
• Delegates are responsible for overseeing the management and redemption of the company’s loyalty points and rewards.
• Delegates must adhere to all rules and regulations of the Programme and expected to act in the best interest of the company.
• The company is responsible for ensuring that delegates understand and comply with the Programme’s Terms and Conditions.
6.4 SECURITY MEASURES
• Delegates must maintain the confidentiality of their login credentials.
• Delegates are required to use a Customer Code and undergo OTP verification to access the loyalty platform.
• Any breach of security must be reported immediately to Telecel.
• The company is responsible for safeguarding these credentials and any resulting transactions.
• Telecel is not liable for any losses arising from unauthorized access by Delegates.

6.5 EXISTING CUSTOMERS
• For delegates already enrolled in Telecel Business using their Telecel mobile number, the Telecel Play app will display separate tabs for managing points.
• These tabs will differentiate between points accrued under the Red Loyalty for Business Programme and those accumulated under the Red Loyalty for personal use.

6.6 POINTS MANAGEMENT
• Delegates should regularly review point balances and available redemption options to maximize the benefits of the Red Loyalty for Business Programme.
• Points can be redeemed for various rewards, including voice and data allocations, discounted entertainment tickets, devices, and bill payments.

COMPUTATION AND VALIDITY OF POINTS
7.1 POINT VALIDITY
Points are valid for a 12-month rolling period after which they expire. For example, points earned in January 2024 will expire at the end of January 2025 if not used.

7.2 POINT ACCUMULATION LIMIT
There is no cap on the number of points that can be accumulated. Customers are encouraged to accumulate as many points as possible based on their spending.

GENERAL RULES AND CONDITIONS

8.1 PROGRAMME MODIFICATION
Telecel reserves the right to modify, suspend, or terminate the Programme at any time. Any changes to the Programme will be communicated to customers through the
appropriate channels.

8.2 FRAUDULENT ACTIVITY
Any fraudulent activity or misuse of the Programme will result in immediate disqualification and forfeiture of all accumulated points. Telecel reserves the right to take legal action against any customer found engaging in fraudulent activities.

8.3 LIMITATION OF LIABILITY
Telecel shall not be liable for any indirect, incidental, or consequential damages arising from participation in the Programme. This includes, but is not limited to, the loss of points due to system errors or delays.

8.4 GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Ghana.

8.5 CONTACT INFORMATION
For any inquiries or concerns regarding the Programme, customers can contact Telecel’s customer service through the Telecel Play App or by calling our dedicated business support line.

Acknowledgment
By subscribing to the use of this Programme, the Subscriber is deemed to have consented to and agreed to these Terms and Conditions and be bound accordingly.
All Subscribers warrant that they have read carefully and fully understood these Terms and Conditions. These terms are in addition to the standard terms and conditions of
Ghana Telecommunications Company Limited (Telecel Ghana), which can be found on our website (www.Telecel.com.gh)